Welcome to Sensible Mail

Terms and Conditions of Use

The following outlines the terms and conditions of use of the service SensibleMail.com which is a service run by Sensible Development Ltd . By signing up to the service you agree to be bound by these terms and conditions.

Sensible Development may change or withdraw any part of our website, or may refuse you access to the website or service at any time if we consider it necessary. This will only be necessary if you are considered to have contravended the terms and conditions of using this website, or if the service adminstrators receive a complaint regarding your behaviour. These terms and the use of this service are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Refund Policy

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transpose into UK law Directive 97/7/EC on the protection of consumers in respect of distance contracts. The scope of the Regulations is very broad. They cover both goods and services, where the contract is made without any face to face contact between supplier and consumer.

The purpose of the Directive is to increase consumer confidence and so strengthen the single European market by providing an agreed minimum level of consumer protection throughout the EC. The aim of the cooling-off period is to give consumers an opportunity to examine the goods or services being offered, as they would have when buying in a shop.

The right to cancel is fundamental, however this is balanced in the Regulations by the consumer's responsibility to take care of the goods before returning them. The Directive does not apply to business to business transactions.

The official text of the Regulations is available on the HMSO website at: www.hmso.gov.uk/si/ si2000/20002334.htm

Therefore Sensible Development offer a 'cooling-off' period of 7days from the date of purchase in which the customer can change their mind. This offer is given with the following conditions:

  • You inform us of your desire to cancel within seven working days of receipt of the product(s).
  • You must contact us in writing via email (our preferred method of communication) or by post to tell us this.
  • The date of purchase is the date at which the commitment to pay the service fee was made rather than the date at which funds are recieved by Sensible Development.
  • You cease forthwith from using the email account and understand the email account will be removed from the server without preservation of the data and email contents present on the server for that account.
  • To prevent fraudulent claims and improve security, requests for a refund are reviewed on an individual basis and further information may be requested from you before any refunds are issued.

Sensible Development has full confidence in its Sensible Mail product and we offer a full 28 day money back gurantee if you are unsatisfied with our services within 28 days of signing up at the discretion of Sensible Development.This offer is subject to the following terms:

  • The date of purchase is the date at which the commitment to pay the service fee was made rather than the date at which funds are recieved by Sensible Development.
  • You cease forthwith from using the email account and understand the email account will be removed from the server without preservation of the data and email contents present on the server for that account.
  • To prevent fraudulent claims and improve security, requests for a refund are reviewed on an individual basis and further information may be requested from you before any refunds are issued.
  • Any charges incurred by Sensible Development for the collection and/or return of subscriptions may be deducted from any refunds.

Customers wishing to cancel their accounts must notify Sensible Development, email or letter within 28 days of setting up their account.

The payments described above will normally be made by the same method used for payment or as otherwise may be agreed.

Sensible Development reserves the right to add, delete, or modify any provision of this policy at any time without notice.

Payment and Security

We accept the following forms of online payment for our email service via who provide a secure server and payment pages.

Sensible Development use the services of WorldPay.co.uk that provide high security servers to encrypt and process online credit card details securely while you make your payments. We do not hold any credit card details on our servers. We accept the following currencies GBP, EUR and USD and we accept the following cards for online payment:

Charges for goods shall be those ruling on the date of order. Fees & prices are those shown and may be subject to change without notice and include British VAT if and where applicable.

Referral Policy

For every customer you recommend to Sensible Mail will will give you 2.50 (GBP). The following terms and conditions apply:

  • The referring person must already be a fully signed and paid up member of the Sensible Mail service.
  • The email address of the referrer must be entered by the new customer in the box labeled "Enter Sensible Mail referrer here", and the option "An existing SensibleMail user" must be selected in the box labeled "How did you hear about us?".
  • Payment will be made when Sensible Development Ltd, who manage the SensibleMail service receive cleared funds from the newly referred customer.
  • Referrals will not be paid, due or made in any other way.
  • Referral payments will normally be made by the same method used for payment or as otherwise may be agreed.

Anti Spam Policy and SMTP Mail Sending Policy

Anti Spam Policy

Spam is not merely annoying: it is also a serious drain on the resources of ISPs, other organizations, and Internet users. Sending Spam mail may seem like a cheap and convenient way to amplify marketing efforts, yet honest businesses rarely employ this questionable marketing tool. Firstly, nobody wishes to receive unsolicited junk mail. Secondly, it is considered both an annoyance and an intrusion of privacy. Thirdly, each sent e-mail message contributes to Internet traffic and uses up bandwidth.

Therefore Sensible Development strictly prohibits members from sending unsolicited mass emails or spam, whether via email, Usenet or any other form using Sensible Development servers. Any member using spamming techniques for soliciting referrals will be have their account terminated forthwith, without refund, and without preservation of any data on the host server. If this falls within any of the periods described in our "Refund Policy", the anti spam policy will overide any of those policies decsribed in the aforementioned "Refund Policy". In addition, their mailing address will be ineligible for opening a new membership account.

SMTP Mail Sending Policy

As a result we have therefore developed this SMTP mail sending policy in an attempt to cut down on Spam. Our services have restricted access to it's mail sending (SMTP) services. We don't restrict SMTP access as far as how many messages you send, the size of the messages or even how many recipients you specify. Instead, we simply require that access to our SMTP service be from accounts on our systems. You will probably not even notice the measures we've taken to protect our SMTP servers from illegimate use but occasionally you might receive an error message upon sending email.

If you try to send an email and receive the following error message, you were not authorized to use our SMTP services. "sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" In order to get around this you have do one of three things:

1. Configure your email client for SMTP authentication - see out help for more information on how to do this.

2. Check your email account before attempting to send mail.

3. Use your dial-up/broadband ISP's SMTP server.

Indemnity

As a condition of use of the Website, you agree to indemnify Sensible Development Ltd and its affiliates, officers, employees and agents from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from your use of the Website.

Mailbox size

We do not offer this service with any hard limits on the size of the mailboxes you purchase. This provides you with the flexibility to use the maibox within reasonable limits. If your mailbox expands beyond reasonable and practical bounds then we will contact you to discuss your usage.

VAT (Value Added Tax)

UK VAT at the current rate of 17.5% is included for appropriate subscriptions listed on this web site. All UK and EU customers are required to pay UK VAT. UK and EU based customers who are VAT-registered can claim VAT value back through your own country's tax authorities, if applicable.

Our UK VAT number is 81205408054.

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Contact Details

Sensible Development Ltd
Pelham House
25 Pelham Square
Brighton
BN1 4ET
(support) Sensible Mail
(main office) Main Office